Customer Service Agent

Job Description

We are seeking an Customer Service Agent to join our team! You will resolve customer questions and offer solutions to drive company revenue.

Responsibilities:

Present and sell company products and services to new and existing customers

Prospect and contact potential customers

Reach agreed upon sales targets by the deadline

Resolve customer inquiries and complaints

Set follow-up appointments to keep customers aware of latest developments

Create sales material to present to customers

Price and Availability

Qualifications:

Previous experience in sales, customer service, or other related fields

Familiarity with CRM platforms

Ability to build rapport with clients

A knowledge base of plumbing heating and HVAC is preferred but not required

Strong negotiation skills

Deadline and detail-orientedCompany Description

The Walter Morris Co is a 100 year old manufacturers rep organization covering the New England plumbing and heating wholesale market. We represent 25 manufactures from plumbing supplies to boilers, water heaters, pipe valves and fittings. We are a family run company with our parents and three sons heavily involved in different aspects of the company. We are a hired sales organization with inside sales support and customer service. We warehouse about fifty percent of our products with our 34,000 square foot warehouse. This is a good balance of a young energetic company paired with many years of industry knowledge and relationships. Please see our website to find out more about us and become a part of an energetic company creating a culture in a changing industry. We also provide a non contributory profit sharing program.