Field Technician

Job Description

Are you outgoing and enjoy meeting new people? Do you like technology and enjoy helping people solve problems? What if you could help people unlock their organization’s potential for increased productivity by improving communication? What if you could make a difference by connecting people to something bigger than themselves and providing solutions that help them in their most critical time of need? Are you seeking an exceptional opportunity with a dynamic company? If so, we may have the perfect job for you.

Ronco is seeking a talented Field Technician in our New York, NY, market to work with customers onsite at locations within a designated territory. In this role, you will be responsible for installing, supporting, maintaining, and troubleshooting electronic communications systems.

Accountabilities Include:

Perform and coordinate installation, programming, troubleshooting, and maintenance of communication equipment

Professionally interface with customers to discuss work and convey system information

Assist the sales team as necessary to ensure competitive and accurate bid responses

Conduct building site surveys to identify and confirm installation requirements

Oversee projects from the bid process through sign-off, handling multiple projects simultaneously

Attend/conduct project meetings with installation or construction personnel and assist with scheduling and installation

Work directly with customers to establish and publish a project timeline with a completion date.

Communicate project progress to customers and Company team members and coordinate project changes with the sales team

Provide training to customers or end-user personnel on operating and maintaining systems.

Provide effective “on-call” support

Attend job-related training, as offered by the Company, and self-driven learning efforts.

Acquire technical certifications as needed for the job

Requirements for Success:

Associate degree in Electronics Technology or equivalent work experience

Minimum of 2 years of low voltage experience

Customer service & team-oriented

Professional, reliable, highly organized, and punctual

Maintain industry-recognized technology credentials

Maintain a clean driving record

Why Choose Us:

In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career?

This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer.

Ronco is a drug-free workplace. Employment is subject to passing a drug test.

We are an Equal Opportunity/Affirmative Action EmployerCompany Description

Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.