Medical Receptionist - Chesterfield, MO

Job Description

The Medical Receptionist (Clinic Administrative Assistant) will be working at West County Dermatology (operated by United Skin Specialists) office in Chesterfield, MO. This position will work with other clinic staff to greet patients as they arrive, check patients in for their appointments, answer general questions, assist with Dermatology-focused product sales (retail) and assist others on clinic projects as needed. The position is full-time, up to 40-hours a week (Monday - Friday).

The chosen candidate will be responsible for providing all around support to the clinic and patients in the following capacities:

Patient focus:

Welcomes patients into the clinic in a warm and friendly manner

Assists with helping patients select appropriate skin retail products

Checks-in patients as they arrive for their appointment

Provides a clean and organized waiting area

Optimizes patient satisfaction

Enters patient information and billing information into electronic database

Protects patients and employees by adhering to OSHA infection-control policies

Identifies and resolves patient-centered problems in a timely manner; Involving Clinic leads when appropriate

Adheres to HIPAA privacy policies

Follows all Standard Operating Procedures and other guidelines

Administrative Support:

Assists clinic team in various admin needs

Maintains electronic medical charts/files

Other duties and projects as assigned.

Scheduling:

Schedules appointments for new and existing patients

Reviews schedules for accuracy and productivity

Completes patient reminder phone calls if needed

Required Qualifications:

Requires a High-School diploma or GED

At least 2 years’ experience in a healthcare environment; Preferably in a Dermatology or a Specialty Clinic

Prior retail (cosmetic, skincare or other health-related product) experience highly preferred

Strong computer skills – Microsoft Office and ability to learn new computer software

Customer-satisfaction personality

Ability to travel to other clinic locations (Centralia) to cover shifts as needed

Prior understanding of HIPAA compliance

Additional Qualifications:

Strong work ethic and team player

Exceptional organizational skills and effectively prioritizes tasks

Excellent customer service skills

High degree of professionalism

Ability to deal sensitively with confidential material

Strong interpersonal (verbal and written) communication skills

Ability to communicate with various levels of management

Positively contribute to the USS team environment by taking initiative to learn and build skillsets

Ability to independently problem solveCompany Description

United Skin Specialists (USS) provides practice management services to a variety of well-established dermatology practices. With roots tracing back nearly 50 years for some locations, USS's network has built a reputation for providing patient-centered dermatology services. The USS partner network provides patients with innovative medical and cosmetic dermatology care, including Mohs surgery and pathology.

USS's goal is to assist successful board-certified dermatologists in maintaining and expanding their dermatologic services without the stress of running individual practices. This commitment to practice management allows for the creation of a patient-oriented work environment for both providers and support staff.