Hotel Front Desk Agent

Job Description

Flexible to work all days and shifts Responsibilities:

Work with the housekeeping staff to ensure rooms are ready for new guests

Bookkeeping: keep accurate records of all hotel guest account information

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Field customer complaints when necessary

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Qualifications:

Has previous experience or working knowledge of Microsoft Office and reservation management systems

High school diploma, GED, or equivalent

1+ year of hotel industry experience or related job preferred

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Has experience answering telephone calls and troubleshooting stressful situationsAbout Company

Nestled in Perimeter Summit and surrounded by chic neighborhoods like Buckhead and Brookhaven, our hotel near Dunwoody, Georgia, is a lavish urban hotel with the comfort and sophistication of a resort. Settle into spacious, suite-inspired rooms, relax by the rooftop pool and capitalize on our Dunwoody location near local companies and corporate headquarters in Atlanta. Our shopping, dining and entertainment are some of the best in the country.