Patient A R Rep

Job Description

Number of Openings: 12

Day to Day:

Identify problem accounts with payors; investigate and correct error, follow-up on missing account information, and resolve past-due accounts.

Call and communicate with patient’s via the phone.

Research inquiries regarding past-due balances and insurance guidelines.

Resolve delinquent accounts; prepare payment plans and monitor adherence to plans by guarantor; direct accounts to inside collection department when necessary.

Prepare reports to identify and resolve accounts receivable issues.

Post data; verify and perform mathematical computations; maintain files.

Compose and type routine correspondence, memos, letters, appeals, etc.

Work with practices within the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.

Identify patient accounts for collection action when delinquent or when unable to contact patient or guarantor.

Process the Account Receivable Report.

Initiate contact if there is a delay in responding to statements or claims.

May process incoming and outgoing mail.

Verify all patient and guarantor demographics are entered correctly when confirming account for refunds team.

Enter contact notes related to all communications regarding account including phone, email, letter, spark, TEAMS, and all other methods of communications between patient, guarantor, insurance carrier, practice, and surgeon.

Provide the utmost level of customer service to the practice.

Perform tasks for other accounts receivable representatives while they are on vacation.

Provide support for other team personnel during periods of high activity.

Systems: Paycor

Required Qualifications:

High school diploma or equivalent required.

2 to 3 years of Healthcare based AR experience required.

Proficient in Microsoft office applications including Word, Excel and Outlook.

Excellent communication, research, problem-solving, and time management skills.

High level of accuracy, efficiency, and accountability.

Attention to detail, strong troubleshooting skills.

Hours: Mon-Fri (8:00 AM - 5:00 PM)

Overtime available: No

Address: Dallas TX