Sales Associate/Stylist- Natick Mall

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Club Monaco was recently acquired by Regent, LP, a leading private equity firm based in Beverly Hills.

Position Overview

The objective of the stylist is to meet or exceed the sales and profitability goals of the store by maximizing personal sales consistently. Provide optimum level of customer service by fulfilling customer’s requirements and needs and consistently apply non-negotiable sales standards. The stylist also assists in all areas of store operations as requested.

Essential Duties & Responsibilities

Maximize personal sales at all opportunities

Provide a friendly and welcoming environment

Demonstrate how new product can mix with existing stock and previous purchases

Communicate product and customer feedback to managers

Apply Point of Sale knowledge to process needed transactions

Handle multiple customers at fitting rooms by following all policies and procedures

Demonstrate effective phone etiquette through customer service

Follow through with customer experience by utilizing thank you cards, business cards, and maintaining client book

Ensure ease of customer experience through visual presentation and overall store maintenance

Assist in the execution of the brand integrity and visual standards set by the company

Attend and participate in store flips

Clean, vacuum, fold, size, steam, replenish as assigned

Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes

Maintain a professional appearance consistent with established dress code and image guidelines

Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures

Experience, Skills, and Knowledge

Excellent interpersonal skills supporting both a team environment and customer service

Excellent English communication- verbal and written

Excellent time management/project skills

Strong attention to detail

Ability to recognize and react to changing work demands

Goal oriented: ability to stay focused on creating winning results