Deluxe One Technician - Ingest Operator

Ingest Operator: Job Description – Tier I

Deluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers, and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit

We are seeking a full-time Ingest Operator with file-based video ingesting experience to work out of our Burbank, CA Hollywood Way facility.

Position Overview

Responsible for ensuring compliance assurance of customer assets and metadata into the Deluxe One platform.

Analyze and perform quality control for customer media content including video, captions, subtitles, audio, data and images.

Conform and manipulate assets when required, as well as augmenting system data with key title, logging and other relevant information.

Utilize web-based tool and services to accurately handle asset ingest and updates to allow Deluxe’s downstream workflow automation.

Key Responsibilities

Perform ingest for all types of media assets.

Utilize enterprise system SAN storages, S3 Cloud buckets and Networking tools.

Interface with end users from various internal and external groups to ensure asset fulfillment workflows are optimized to the Deluxe One platform.

Responsible for reading and learning evolving documentation and participating in occasional training sessions.

Multitask between the use of JIRA ticketing system and Stubs queue to respond to requests in a timely manner.

Have the ability to make sound judgements when dealing with issues that arise during troubleshooting and escalating when required.

Must be able to prioritize high priority requests to meet next day turnarounds and deadlines.

Work in a global team and provide handoff information where necessary.

Provide feedback and suggestions to management for improved process improvements and system enhancements.

Other duties as identified and assigned.

Experience - Freshers/0-1year

The ideal candidate will possess the following experience, knowledge, and skillset:

Hands on file and data experience strongly desired, Video, Audio, Subtitle industry conformance tools (Final Cut Pro, Premiere, DaVinci Resolve, Mac Captions, Pro Tools or similar equivalents)

Excellent attention to detail with organizational skills and ability to multitask

Some understanding of content fulfilment, digital workflows, asset and data management systems/platforms, storage systems, cloud services, and networking protocols

Excellent teamwork, written and verbal communication skills.

Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.

Must be able to follow instructions, juggle multiple priorities, and solve problems involving several concrete variables in busy production environment

Willingness to work overtime and adjust working hours/shifts or workdays to accommodate client needs including nights and weekends when needed.