Customer Success Manager ll Saas Company ll GOA ll Upto

We are hiring Customer Success Manager role for a leading Saas based company.

Location - Goa

Roles & Responsibilities:

Monitor business KPIs, automate processes, and optimize operations to drive growth.

Empower teams with accessible data features, conduct product experimentation, and A/B testing for user behavior insights.

Create compelling data visualizations, collaborate with stakeholders, and convert business problems into actionable insights.

Develop and execute partner success strategies, lead a team of Partner Success Associates, and build strong partner relationships.

Collaborate cross-functionally to identify growth opportunities, monitor partner performance, and drive engagement and retention.

Lead partner onboarding, training programs, and organize/participate in partner events to promote engagement.

Requirements:

Proficiency in SQL, BI platforms, and data analysis tools.

Strong analytical skills, ability to drive engagement and retention, and passion for customer and partner success.

Ability to lead teams, drive engagement, and build strong relationships with partners.

Experience in managing operations, conducting product experimentation, and deriving actionable insights from data.

Bachelor's degree with 2-3 years of experience in customer success, partner success, or similar roles or Post Graduate Degree with 1 years of experience.