Customer Service Tech I - Bryan

Job Description

FIBERTOWN is looking for a Customer Service Technician for their Bryan, TX Data Center.

Position Objective

Provide 1st level customer support to FIBERTOWN clients

Monitor and support facility and network health objectives

Assist in collecting performance metrics of facility systems

Assist in service delivery functions as necessary

Performance Standards

Providing exceptional customer service to all customers, suppliers, and employees.

Constantly representing Astin in a positive and professional manner regardless of customer requests, complaints, or demeanor.

Complying with Astin policies and procedures.

Interacting with other Astin employees, suppliers, and customers in a courteous and professional manner.

Communicating work progress and significant issues to your supervisor.General Responsibilities

Provide telephone support for FIBERTOWN clients

Monitor and escalate issues to various responsible parties

Respond to inquiries and requests for assistance with computer systems or network

Follow basic procedures and scripts

Identify problems, troubleshoot and provide advice to assist users

Documentation

Other duties as assignedQualifications

Minimum HS diploma or equivalent with some college preferred

Excellent telephone and customer service skills

Working knowledge of Microsoft Office programs including Outlook, Word and Excel.

Basic understanding of networking and networking components

Good written and verbal communication skills required

We are a 24/7/365 operation and the selected candidate will need to be willing and able to work a variety of shifts including weekends and company Holidays. Initial training will be during the week but may be flexible with scheduling.

Fibertown is an Equal Opportunity Employer.

Job Posted by ApplicantPro