Administrative Assistant

Job Description

Do you want to do more than just answer phones and file paperwork? Do you want to make a difference in the growth of a local business while helping home and business owners? If this sounds ideal to you, then you might be the candidate to become a key player in the daily operations at a local office of one of North Americas leading franchise organizations. Paul Davis Restoration is a locally owned office which is part of a network of 380 Paul Davis outlets in the USA and Canada. This provides comfort in knowing that working here can provide you with the best of corporate accountability along with hometown accessibility. Additionally, Paul Davis prides itself on customer service and integrity while providing restoration services for property damage as well as top-notch remodeling.

As a Paul Davis Restoration Project Assistant, you will be tasked with professionally and compassionately answering incoming calls from potential and existing customers and vendors. You will also be the first point of contact for reaching out to sales leads from a variety of sources.

From there you record data into the Paul Davis proprietary software, accept new assignments, create job folders, maintain job boards, monitor documents sent to customers, make customer appointments and share in a variety of tasks to assist the daily operational needs of the mitigation and restoration departments.

Job Duties:

Answer Phones

Data entry for all jobs

Maintain magnetic boards for all departments

Request new assignments when necessary

Update milestones for all TPA sites

Send contracts, etc. via DocuSign and monitor when complete

Monitor email alerts

Have computer skills in Microsoft Office, including Outlook, Word and Excel

Be able to learn new online computer programs

Provide assistance to the Mitigation Manager, Project Manager and Owner

Oversee weekly status meetings and update databaseQualifications:

Have experience using multi-line phone systems

Have a clear, pleasant speaking voice and excellent verbal and written communication skills

Be bilingual (Spanish) preferred

Demonstrate patience and compassion with customers

Be enthusiastic and service oriented

Be organized, efficient and detail oriented

Be able to multi-task

Be able to work M-F from 8am-5pm; be on call 1-2 weeks per month

Have a good record of timeliness and attendance

Wear company logo wear daily (black and khaki)

Represent the Paul Davis principles of honesty and integrity

Must be able to work semi-independently and be proactiveBenefits:

Health

401K

Vacation and Paid Time OffJoin the Paul Davis team and start to love what you do and do what you love!