IT Helpdesk Analyst (On-site)

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 400 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years, and we continue to advance our technology and business processes to remain years ahead of what our competition can offer.

Job Overview:

ABC Legal is looking for an experienced IT Helpdesk Analyst. As an IT Helpdesk Analyst, you (along with the Help Desk team) will be responsible for the technical support of ABC Legal's user base both in our Seattle HQ and our remote locations. You will triage incoming support requests by order of importance and find efficient means of remediating issues. Below is a list of skills and experience that are most helpful in succeeding in this role:

Key Responsibilities:

IT Helpdesk Support

Setup and config of workstations

Manage Office 365 and Active Directory accounts

Manage IT assets

Focus on users' support experience Qualifications:

Min. 2 years working experience in an IT helpdesk or a similar role

Experience in supporting Windows and MacOS desktop and network environment preferred

Job-related certification (MCSE, Network+ or Security +) preferred

Experience with security policies and good knowledge of standard best practices

Good hands-on experience in Microsoft Active Directory, Office 365, and Windows Servers

Experience with direct customer interaction

Maintain highly cohesive and collaborative relationships with team members and other coworkers Benefits:

Comprehensive Medical, Dental, and Vision coverage

401(k) retirement plan with 5% matching

PTO and 11 paid holidays per year

Starting pay: $25.00 to $27.00