Helpdesk - Tier 1 Systems Support-Hybrid

Description:

If helping people with technology is your passion then you’ll enjoy the rewards of working with the other professionals on our Help Desk team. Here’s your chance to gain experience with hardware and software troubleshooting, enterprise-grade remote and on-site support plus exposure to a large variety of technology and IT systems.

Being an Information Systems Support at Devereux has its Advantages

You will provide superior customer service to users across the country as you:

Create tickets to clearly document technical issues and resolutions

Assist PC users by helping to identify and resolve problems

Train PC users how to use software

Collaborate and communicate with co-workers

Perform troubleshooting, testing, documentation, and installation of software and hardware on desktop, laptop, networking and telecommunications systems including data, video and voice

Research, escalate and perform problem determination and resolution

Participation in special IT projects and requests

The Information Systems Support position provides technical services and support to network users for but not limited to devices such as laptops, desktop PCs, mobile phones, desk VoIP phones, tablets, video conferencing equipment, security cameras and applications including Microsoft Office 365, MS Teams, OneDrive, and SharePoint. This individual will provide support via the Help Desk ensuring quality resolutions. In addition, they will develop technical documentation and conduct trainings for user groups and collaborate with a variety of teams to determine and translate needs into technical outcomes.

Salary Range: $17.31/hour-$19.73/hour

Devereux is proud to offer

ASCEND–the first career accelerator program exclusively designed to give behavioral healthcare workers – the career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes 100% of tuition covered (up to $15k reimbursed annually for undergraduate and $25k reimbursed annually for graduate) and student loan repayment, among other benefits!

Qualifications:

Minimum of Bachelor's degree in Technology, Computer Science, Information Systems, MIS or related field. Equivalent of one year of applicable technical support experience may be considered as a substitute for formal education.

Must have solid IT problem-solving skills and the ability to quickly learn and retain knowledge.

Must be articulate and have excellent oral and written communication skills.

Help Desk support experience preferably in last six months.

Requires an ability to be adaptable, flexible, and change activities quickly according to business needs.

Prior experience in Client Support helpful.

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.

Permanent