Customer Service Manager
Description:
Customer Service Manager
ISP Tek Services is looking for an energetic and motivated Customer Service Manager for its Southlake, TX location. We are a growing company, and this is an exciting time to join our team as we have been building our pipeline to offer our innovative services to a variety of industries seeking our help to reach their sustainability goals.
We are an HP Authorized Distributor and Microsoft Registered Refurbisher, certified to refurbish off-lease or previously owned business class computers and laptops. We strive to create value and superior user experience for all our customers. By leveraging world-class refurbishment processes and technologies we convert them into As Good As New laptops and desktops: at a fraction of the cost of owning a new laptop and desktop.
Position Summary:
Incumbent reports to the Director of Sales and General Manager and receives direction in the form of broadly defined objectives.
The Customer Service Manager provides RMA Tracking/Support, low-level tech support, answers phone calls/emails, and assists the Sales team with data entry. The Customer Service Manager communicates with the QC Manager on reoccurring issues and handles customer escalations.
Exemption Status:Exempt; Full-Time
Annual Salary:Up to $40,000.00, based on experience
Qualifications and Requirements:
1+ years experience in a leadership role.
3+ years experience in Customer Service
General PC knowledge is required.
Proficient experience with Microsoft Office (Word/Excel/Outlook) and Microsoft Teams
Advanced Microsoft Excel skills preferred
Familiarity with inventory management software, experience selling on eBay/Amazon and General Sales preferred
Ability to be extremely detail oriented
Exceptional verbal and written communication skills to ensure appropriate communication both internally and externally
Work Environment:
Position works in both an office environment and a production floor environment, including loud noises, vibrations, and some airborne particles present
Position may be required to stand, walk sit, reach, climb, stoop, kneel, crouch or crawl, and lift up to 25 lbs.
Join a team that's making a difference! Apply now!
Please include/attach a cover letter, resume and salary requirements.