ServiceNow Solution Architect

ServiceNow Solution Architect

Job Description

One word to describe vTech Solution would certainly be Growth. From its inception in 2006 till today, the Company has achieved numerous milestones in the journey to be where it is today. Being featured in INC 5000 for seven consecutive times and in Washington Business Journal for years in a row, vTech has demonstrated an indomitable attitude of marching ahead year on year. With a strong presence in the Federal and the State & arena, the Company is not letting anything get in the way of this remarkable growth trajectory. Headquartered in Washington DC, vTech Solution has managed to expand its presence across US and Canada, delivering unmatched business and technology solutions in the form of Managed IT Services, Managed Security Services, Cloud Solutions, and Workforce Management Services to reputed agencies in the US Government and various commercial clients. vTech believes that its true strength lies in its employees. Nurturing and empowering its employees to see them to the heights of their career is part of vTech Solution's mission statement. vTech Solution is looking for people who want to match this zeal for professional growth.

vTech Solution is looking for a bright & dynamic incumbent for the position of ServiceNow Solution Architect. This position involves designing and delivering robust implementations tailored to our clients' needs utilizing ServiceNow products and programs. The main task is to advise on the optimal solution for specific requirements while clearly communicating options.

Why join vTech:

• Be part of a fun and fast growing, family environment

• Opportunity to learn and grow an exciting career.

• Attractive Salary and Benefits

• Job Satisfaction

• Perfect Place for Perfect Talent

• Work Life Balance

If you are an enthusiastic person, passionate about professional growth, having a desire to make a difference in the lives of people by helping them achieve their dreams, and want to have a real impact on the growth of a company, we would like to hear from you.

As a ServiceNow Architect you are responsible for working closely with Sales and Delivery teams for designing and implementing robust solutions on the ServiceNow platform to enhance enterprise IT operations. The position leads the architectural and technical direction of ServiceNow deployment, ensuring alignment with clients' business objectives and adherence to best practices.

Primary Duties and Responsibilities

Developing strong relationships with Technical and business leaders to understand the client's vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap.

Creating strategic roadmaps for the ServiceNow platform, ensuring it aligns with business and IT goals.

Design the overall architecture of the ServiceNow implementation, including integrations with other enterprise systems and data flow to ensure smooth and efficient operations.

Provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.

Oversees the implementation of ServiceNow, ensuring best practices are followed and the platform is used to its full potential.

Participate in agile ceremonies and provide insight and expertise in level of effort, timeline, and status updates.

Lead design workshops and develop technical solutions to configure and customize ServiceNow.

Provide technical expertise for issues related to development.

Create and implement Business rules, client scripts, UI Policies, Access Control Lists (ACLs), Portal Pages, etc.

Develop integration with other ServiceNow instances or 3rd party tools.

Develop and maintain processes for user management, license compliance, audit requirements.

Migration of update sets to different environments (dvlp to prod)

Work with QA team to validate solutions and ensure quality product is delivered.

Support client intake of new functionality and determining the appropriate solution whether ServiceNow or technologies in the client stack.

Engage in reviewing RFPs, RFI and building technical response to client requirements and analyzing competitive advantage on service offering value proposition.

Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.

Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems.

Ensures ServiceNow integrates seamlessly with other enterprise tools and systems (e.g. Workday, Snowflake, Harness, Jira, etc) to enhance workflow automation and data consistency across the board.

Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support.

Advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients.

Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes.

Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.

Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates. Qualifications

Bachelor's degree in computer science, Information Technology, or related field.

6-8 years of experience of multiple technologies preferred.

Minimum 3 years of ServiceNow preferred.

In depth technical knowledge and understanding of ServiceNow architecture and applications (ITSM, ITBM, ITOM, ITAM, CSM and key modules), Portal, and Integration Hub

Knowledge about workflows, reporting, and dashboards

Experience in ServiceNow administration and development.

Experience in developing custom applications.

Excellent experience in Java scripting, Angular, UI, SQL, HTML, JSON, REST, etc.

Experience in ServiceNow Integration techniques, import sets, Transform maps, Orchestration, LDAP integration.

Experience implementing ServiceNow upgrades and patches.

Excellent collaboration, communication, analytical, and problem-solving skills

Experienced in working in an Agile environment and handling multiple priorities. Note

This is a general description of the duties and responsibilities most frequently required of this position. vTech may from time-to-time request that the incumbent performs other related tasks and assumes reasonable responsibilities that have not been specifically included in this description.

Certifications

ServiceNow Certified System Administrator (CSA)

ITIL Foundation Certification

ServiceNow Certified Application Developer (CAD) is advantageous. Benefits and Incentives:

vTech believes well-being empowers us to thrive, we offer robust and comprehensive benefits including:

Medical, Life & Disability Insurance for full-time employees

Dental insurance

Vision insurance

401k Retirement Plan: Offering pre-tax and post-tax ROTH contribution options with immediate vesting.

401(k) matching each pay period.

Generous Time Off Programs: Including 10 paid holidays per year.

Employee Assistance Program: Providing support for behavioral health, physical wellness, and financial advice.

Employee Discounts & Perks.

In-house Technical/Skills Training for career growth.

Position Type: Full- time permanent.

Compensation:

Salary: Annual

Pay: Bi-weekly

Bonus: Annual