IT Helpdesk Technician

Job Title

IT Helpdesk Technician

Location

Harlingen - Harlingen, TX 78550 US (Primary)

# of Hires Needed

1

Job Type

Full-time

Job Description

***Night Shift 10pm - 7am***

Provides technical support-services related to software, hardware, and applications.

Duties and Responsibilities:

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Monitoring and maintaining computer systems, applications and networks

Monitoring and maintaining IT Assets - Inventory

Repairing and replacing equipment as necessary

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Resolving username and password difficulties

Troubleshooting email, wi-fi connectivity and web browser issues

Setting up, modifying, disabling accounts for end-users

Navigating customers through various apps

Data back-up, sharing & synchronization troubleshooting

Verifying proper hardware and software configuration and set up

Diagnosing and resolving issues including internet connectivity, email, application downloads, and more

Testing new technology Qualifications and Knowledge of:

PC operations and associated peripheral equipment

LANs, WANs, WLAN, routers, firewall, switches, and servers

Applications: MS Exchange/Outlook 2012, SharePoint 2010, all version of Microsoft Office - Azure

Support Technologies: Active Directory, Group Policy

Hardware: PCs, desktop/network printers, switches, mobile devices

VoIP using Ring Central phone systems.

Perform other duties as directed by the Director of IT Job Requirements

Desired Skills and Experience:

2+ years IT Helpdesk Support

A technical, logical thought process

Problem-solving skills

An ability to stick to strict deadlines

An ability to prioritize

A keen eye for detail

Travel Required: 30%

We are an Equal Opportunity Employer M/F/Disability/Veteran.