Claims Adjuster Trainee

Join Forbes’ 2024 Best Employer for Diversity!

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

You must reside within 50 miles of Progressive's Plymouth or Sterling Heights, MI, Claims office.

Duties & responsibilities (upon completion of training)

Determine coverage.

Determine liability (who’s at fault for the damages).

Interview customers, claimants, and witnesses.

Partner with appraisers/estimators to manage vehicle repairs.

Negotiate with customers and other insurance carriers and resolve claims.

Must-have qualifications

Three years of relevant work experience OR,

Bachelor’s degree OR,

Two years relevant work experience and an associate degree.

Schedule: During onboarding (first three months) Monday-Friday, 8:30am-5:30pm. After onboarding: Monday-Friday (40 hours per week). Start and end time will vary between 8:00am-6:00pm (based on business need).

Location:

Plymouth, MI- 46333 Five Mile Rd, Plymouth, MI 48170

Sterling Heights, MI- 40770 Mound Rd, Sterling Heights, MI 48310

Compensation

$56,000-$60,000/ year.

Gainshare bonus up to 16% of your eligible earnings based on company performance.

Benefits

401(k) with dollar-for-dollar company match up to 6%.

Medical, dental & vision, including free preventative care.

Wellness & mental health programs.

Health care flexible spending accounts, health savings accounts, & life insurance.

Paid time off, including volunteer time off.

Paid & unpaid sick leave where applicable, as well as short & long-term disability.

Parental & family leave; military leave & pay.

Diverse, inclusive & welcoming culture with Employee Resource Groups.

Career development & tuition assistance.

Equal Opportunity Employer

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

#LI-Hybrid

Schedule: Full-time