Cloud Imaging Support Analyst - HL7, PACS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Implementation Technical Analyst is responsible for the implementation of HL7 interfaces for new and existing customers. HL7 ADT, Orders, Results, DICOM worklist as well as customizations. Additional tasks include software installation and configuration.

Primary Responsibilities:

Software Support

Work closely with customers and internal technical team members to support and maintain optimal deployments of Stratus applications: Imaging Share; Stratus PACS and Analytics

Troubleshoot EIN Archive and Viewer issues and concerns

Liaison between customer and internal team members

Investigates client issue and troubleshoot problem

Update open ticket as needed

Install and configure VMs/gateways/edge servers at customer sites

Evaluate, analyze, and troubleshoot system, application, and end user issues

Exam mismatch/exception handling

User management

Systems monitoring and maintenance

Support of day-to-day end user operational clinical application needs

Interface

Primary liaison for HL7 interface planning / discussions

Design, configure, test HL7 interfaces in complex hospital environment

Manage and track assigned HL7 integration projects

Plan, coordinate and perform interfaces using HL7

Work cross functionally to provide an optimal customer experience

Provide HL7 technical support to internal stakeholder

Assist with customer testing

Troubleshooting

Test, benchmark and verify that the implemented system is error free

Software Installation, Configuration and Testing

Work closely with customers to benchmark, design, plan and implement optimal technical solutions

Software Installation and configuration of Virtual Machines / Edge Servers at client’s sites

Test and validate all system configurations to ensure implemented system is error free

Resolve technical problems, analyze and evaluate issues that may occur during implementation

Training

Deliver customer technical training on Image Exchange as needed

Mentoring and training Change Healthcare employees

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

5+ years of experience implementing PACS, RIS, EMR or other clinical systems.

5+ years experience in PACS application administration experience

Experience in a customer facing role

Experience with API based technology

Experience with Interface engines preferably Mirth

Systems monitoring

Exam mismatch/exception handling

User management

First-level troubleshooting of system or user issues

Testing and debugging of system modifications or upgrades

Ability to assist w/ creating technical and procedural documentation

Project coordination (review of project plans)

On-call coverage, as needed

Basic knowledge in Linux and network

Proven ability to work independently and under tight timelines

Familiarity with Cloud technologies

Preferred Qualification:

Programming or scripting skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.

Schedule: Full-time

Shift: Variable

Travel: