Collections Spec I

This role manages client relationships for individuals and businesses with checking and savings accounts that are overdrawn or are in a charged-off status.

Responsibilities include answering incoming and initiating outgoing calls to obtain deposit information, negotiate payment arrangements, settlements and update any customer contact information; which may include skip tracing; in addition to answering questions regarding the First Bank's Overdraft program.

What You Will Be Doing * Collection on overdrawn deposit accounts.

* Performing system maintenance on customer accounts in the appropriate bank system; FIS Insight, Sales Management, People Soft and Cyber/Collect.

* Reviewing accounts for overdrafts as the result of a service charge; completing the required forms and process the accounts to close.

* Reviewing accounts for overdrafts as the result of a service charge; completing the required forms and process the accounts to close.

* Reviewing accounts for charge off maintenance as a result of delinquency.

* Accepting and performing credit card payments; for checking/savings accounts, via the First Data Global Gateway system.

* Adhering to the guidelines set forth in the Fair Debt Collection Practices Act (FDCPA) and the Electronic Fund Transfers Act (Reg.

E) as it pertains to overdraft programs.

* Educating customers regarding the overdraft program, Best Practices, regulatory guidelines surrounding overdraft programs including Reg.

E and the Truth in Savings Act (Reg.

DD). * Consistently meeting and maintaining goals and productivity levels set by management.

* Escalating problem accounts to the next level in a timely fashion.

* Ensuring that all calls are documented in the appropriate software systems.