Casino Player Development Manager

Ready to lead our team to new heights in guest satisfaction and engagement?

As our Player Development Manager, you'll spearhead our efforts to provide unparalleled service to our high-end players.

Your role involves supervising our Casino Hosts and Player Rewards Club Representatives, ensuring they excel in player tracking, recruitment, and retention.

You'll strategize promotions and coordinate with various departments to elevate our offerings.

If you're passionate about delivering exceptional experiences and ready to lead a great team, we'd love to hear from you.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Strategize the Player Development program, focusing on acquisition, retention, and reactivation, to provide best guest service to high-end guest segment sustainably and profitably.

Execute all Gaming and Non-Gaming promotions, including VIP promotions and special events.

Manage all casino marketing systems to ensure accuracy and integrity of all offers.

Manage and supervise Player Rewards Club Supervisors and Representatives by providing effective leadership to ensure guests receive friendly, efficient and accurate services and information at the most effective cost.

Supervise over Player Development Casino Host with clear goal/target/assignment on weekly/monthly basis with relative performance evaluation.

Responsible for guest assignment to hosts, daily/weekly complimentary analysis, daily/weekly hotel block for player development.

Interview, hire, train, coach, assign, and direct work to Player Development and Rewards Club team.

Education and/or Experience: Bachelor's Degree in Marketing, Business, or other related field.

3 years' experience as a Casino Player Development Manager OR Minimum of five (5) years prior sales experience required with Customer Relationship Management (CRM) database analysis experience required.

OR equivalent combination of education and experience Class III Gaming License issued from the Squaxin Island Gaming Commission (must be able to pass a background check). To learn more about Benefits and working at Little Creek Casino Resort, visit: