Team Leader - Operations

Requisition Number

1354309BR

Experience

1-3 Years

Job Family

Delivery Voice

Job Description (Posting).

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA, Able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard (1.) The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement. (2.) 1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leaveor2. To provide regular updates and facilitate in resolving and addressing team issues and concernsor3. To have regular reviews with team (3.) Ensure Retention of team members is within the agreed norms (4.) Improving skill level through self development (5.) To consistently meet or exceed all agreed execution parameters as defined for the process.

Qualification

BCom, B-Tech

No. of Positions

4

Skill (Primary)

Domain Competencies (BSERV )-MPE-Attract & Retain Customers

Experience

1-3 Years