Charter Sales / Flight Operations Specialist / Dispatcher

This position is unique. It combines the specialized knowledge of the aviation field with the nuances of charter sales. The charter sales and flight operations support team is the first contact many clients will have with our company. We expect you to deliver exceptional customer service to all of our clients and aircraft owners from the first point of contact. The right person will be motivated and know how to learn. You will work with elite and demanding clients in a fast-paced yet extremely detail-focused environment. In our business and with our clients, we care about every detail, and every detail must be right.

Responsibilities:

Apply aircraft performance and direct operating cost to the quoting process.

Apply world-wide regulations to the quoting process.

Provide accurate quotes as requested.

Provide expertise when adjusting pricing and discounting rates.

Source off-fleet options for direct clients when a preferred aircraft in fleet is not available.

Maintain strong relationships with the existing client base.

Monitor competition, economic indicators, and industry trends to provide competitive quotes and win trips.

Work cross functionally with flight operations support.

Maintain the elite level of service our clients expect from us.

Represent the Cirrus brand with the highest degree of professionalism.

Schedule and plan domestic and international in accordance with FAA regulations, world-wide regulations, company process and procedures, and performance restrictions.

Ensure efficient aircraft and crew utilization to achieve the highest profit margin on each flight.

Continually monitor weather/NOTAMS/ATC for any impact to the flight operation.

Collaborate with maintenance, crew scheduling, and flight operations on any issues that might impact the operation.

Pre-Flight briefing with PIC and all crew notifications as they pertain to the operation.

Make tactical changes as needed to mitigate client impact from delays due to weather, ATC, or maintenance issues.

Flight Following

Irregular Operations

Assign daily crew duty.

First point of contact in the event of an accident or incident involving Cirrus aircraft.

Requirements

Bachelor’s degree required or equivalent aviation certifications.

Aircraft Dispatcher’s license preferred but not required

Minimum of 1 year experience in Part 135 or Part 121 Flight Operations.

Must be able to pass a 20 year TSA/DHS background check.

Must have a valid driver’s license

Must have a thorough understanding of the Part 135 environment and the

ability to comfortably navigate within.

Must have a thorough understanding of world-wide regulations as they apply to Part 91/Part 135 charter.

Must be confident and comfortable speaking with external and internal clients, remaining calm in stressful situations.

Must be able to work efficiently and make solid decisions working in high pressure conditions.

Must have a thorough understanding of FARs and company approved manuals.

Must have a thorough understanding of ATC, Weather, NOTAMS, and flight planning.

Must be able to prioritize workload, separating the tasks that need immediate attention from those that can be completed when demand on the operation is reduced.

Must be able to communicate clearly and articulately via phone, email, text, or in person.

Must be able to maintain the highest level of discretion and confidentiality regarding our clients and Cirrus business.

Must possess advanced negotiation and decision-making skills

Other:

Job requires a significant amount of time on the telephone in front of the computer.

Ability and willingness to work after-hours, on weekends and holidays to accommodate international time zones and project/owner demands as needed.