Helpdesk Operator

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Helpdesk Operator

Pinnacle Group are looking to recruit an enthusiastic Helpdesk Operator to join the team at the University of Hertfordshire on a full time bases Monday - Friday.

Duties/Key Responsibilities

Signing Visitor & Sub - Contractors In/Out

Dealing with Students queries via Phone, email and face to face

Sorting Students incoming posts

Logging cleaning and maintenance jobs on Software called QFM

Update staff keys

Photocopying, filling and sorting paperwork

Auditing,

Conferencing – checking in/out delegates and other ad hoc jobs for conferencing

Skills

Experience of working in a similar role within the sector

Ability to work independently and use initiative

Reliable and responsible with a flexible approach to work

Good communication skills

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.