Medical Office Medical Assistant

Job Description

Summary

Helps patients by providing information, services, and assistance. Strong ability to be flexible and work as part of a team needed. Exhibits values of integrity and compassion. Full-time, 40+ hours weekly. Work weekly in three locations: Burbank, Glendale, Downtown Los Angeles

Duties and Responsibilities

· Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.

· Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.

· Saves urologist's time by helping with office procedures such as cystoscopies, urodynamics.

· Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.

· Counsels patients by transmitting physician's orders and questions about surgery.

· Schedules in-office surgeries by making arrangements; verifying times with patients; preparing charts and consent forms.

· Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.

· Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

· Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

· Updates job knowledge by participating in educational opportunities; reading professional publications.

· Serves and protects the urology practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.

· Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications

· Good organizational skills

· Able to navigate Technology and EMR (Modernizing Medicine)

· Ready for a challenge; Upbeat and Positive Attitude

· Enthusiastic and Proactive

· Warm, friendly, personable and approachable

· Ability to reason and carry out instructions

· Excellent interpersonal skills

· Ability to work as part of a high functioning, fast paced team

· Ability to work well under stress, interruptions and deadlines

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

· Ability to respond effectively to the most sensitive inquiries and complaints

· Word processing, data entry, 10-key, telephone and computer experience

· Bi-lingual English/Spanish

Requirements

1. Required:

Medical Assistant Certification

Able to speak/write English clearly and make self understood.

Ability to speak/translate Spanish for providers.

Good verbal and written communication skills.

Correct grammar, spelling skills, and legible writing.

Skills in answering the telephone in a pleasant and helpful manner and using a multi-line phone system.

Able to read, understand, and follow oral and written instructions.

Demonstrate compassion and caring in dealing with others.

Tactfulness/soft spoken.

Demonstrate willing to adapt to change.

Be able to prioritize workload while remaining flexible.

Confident positive manner and appearance.

Type at 40 wpm.

Correctable vision and hearing within normal range.

Knowledge of HIPAA, COMPLIANCE, OSHA.

1. Preferred:

· Medical Assistant experience

2. Job quality:

· Accuracy

· Attention to detail

· Timeliness

· Organization

· Teamwork

· Willing to commute to 3 locations (Burbank Glendale, DTLA)

· Little supervision needed to accomplish task

3. Dependability:

· Attendance

· Punctuality

· Ability to follow instructions

· Ability to meet deadlines

· Calm under pressure

4. Physical/mental:

· Ability to sit, stand, and walk

· Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment

· Ability to learn to use various medical devices

Working conditions (environmental)

Well lit and ventilated, with non-hazardous and equipmentCompany Description

Our practice has been an important provider in the Los Angeles area since its founding in 2001 and is now the largest office of our specialty in our area. Our five providers focus on general office-based urology with sub-specializations in kidney stones, incontinence, cancer and transgender services. We operate in multiple facilities (Burbank, Glendale, DTLA) with an easy to learn EMR and the latest medical equipment, with the goal of achieving 95% patient satisfaction in our monthly quality control surveys.