Front Desk AM/PM Shifts

Job Description

Job description

Hilton PEP System Experience a Plus!

ESSENTIAL FUNCTIONS:

Keeps accurate accounts of cash, checks, and credit transactions

Handles confidential information, including guest records, with a high degree of integrity

Makes daily deposits (as applicable)

Verifies room charges and rates; verifies register has appropriate starting cash

Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.

Submits reports to corporate office as appropriate

Monitors room availability

Blocks rooms and handles guest requests

Performs and documents security walks on a regular basis

Has a thorough knowledge of emergency procedures and implementation of procedures

Prepares continental breakfast on time; replenishes breakfast items as needed

Performs duties of a Guest Service Agent

May be required to make management decisions in managers absence

All other duties as assigned

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner;

Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;

Team Work - Contributes to building a positive team spirit.

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Organizational Support - Follows policies and procedures including but not limited to, dress code policies

Adaptability - Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Asks for and offers help when needed.

Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.

Professionalism - Treats others with respect and consideration regardless of their status or position.

Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.