PBX Operator

Job Title: PBX Operator- Part Time

Reports to: Rooms Division Manager & Director of Rooms

Job Overview: Answer incoming calls and directing them to guest rooms, staff or departments through the PBX system.

Schedule: Friday 11am-7pm, Saturday 11am-7pm, and Sunday 9am-1pm (additional days during summer peak season)

Duties:

Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests.

Logs all wake-up call requests

Provides information about hotel services to guests.

Knows what action to take when an emergency call is required.

Keep records of calls received.

Promote Blue Harbor Resort & Conference Center and brand-specific marketing programs.

Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Know, understand, and communicate applicable deposit and guarantee policies as requested.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned

Physical Requirements:

Lift up to 10 lbs.

Sit and/or stand long periods.

About Blue Harbor Resort & Conference Center:

Blue Harbor Resort & Conference Center sprawls across 12 acres of Lakefront property, boosting stunning surroundings and views of Lake Michigan. Blue Harbor Resort & Conference Center is located in Sheboygan, Wisconsin. Both the Resort and the community is a true destination.

Part-Time