Supervisor, Commercial Lines QC

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners.

Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details

The Supervisor - Support, Commercial Lines is responsible for evaluating processes in accordance with company guidelines and objectives.

- Ensure team progress in line with established objectives, deadlines, results and professional standards;

- Assume responsibility for annual performance appraisal, recruitment and daily attendance management, as well as coaching, mentoring, training and development of underwriting support staff;

- Lead by example: Foster open and clear communication in others by leading by example;

- Organize staff meetings to review department and company objectives and to establish immediate action plans;

- Responsible for the achievement of operational objectives while respecting customer service standards and in accordance with company and industry standards and guidelines;

- Recommend and implement operational process improvements to manage underwriting workload;

- Manage daily workflow distribution and produce status reports;

- Build strong relationships with brokers;

Your profile

- University degree or equivalent experience.

- CIP or FCIP designation an asset

- Good technical underwriting experience in commercial lines

- Microsoft Office Suite (Outlook, Word, Excel and Power Point).

- 3 to 5 years' experience in commercial lines underwriting

- 2 years' experience managing a team.

- Excellent leadership skills.

- Strong organizational skills and ability to multi-task.

- Good communicator at all levels. Excellent oral and written communication skills - French and English.

- Ability to lead change initiatives and work in a fast-paced environment.

- Good commercial underwriting judgment, supported by analytical skills.

What’s In It For You

- Competitive total compensation and benefits package

- Annual shared success program based on performance

- Annual merit increases based on performance

- Defined Contribution Pension Plan with a matching contribution component

- Complimentary CAA Membership

Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Our Commitment