Door Person

Job Details

Job Location

Seascape Beach Resort - Aptos, CA

Position Type

Part Time

Education Level

High School

Salary Range

$17.00 - $20.00 Hourly

Travel Percentage

None

Job Shift

Any

Job Category

Hospitality - Hotel

Description

SUMMARY

The Door Person is responsible for creating an exceptional guest experience by warmly welcoming guests and maintaining the lobby and Porte Coche. Must have a great personality, be friendly and like people.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Offers assistance with vehicle doors and luggage upon guest arrival

Escorts incoming guests to their rooms while offering information about the hotels outlets and amenities

Greet visitors and guests on departure, wishing them a pleasant journey

Complete all items on the daily checklist

Must ensure the front drive and lobby are clean, organized and tidy

Is knowledgeable of all hotel and conference center services and amenities

Ability to communicate customer needs

Follow up with front office team members on daily shift and individual duties

Responsible for maintaining Porte-cochere/lobby appearance while on duty

Deliver service at a level that exceeds guest expectation

Perform related services, such as calling taxicabs, assisting handicap and carrying packages to resident apartments

To park guest cars in the hotels allocated car parking spaces

Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons

Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guest arrivals and departures

Maintain cleanliness of car and golf carts

Complete additional duties as assigned by the Bell Captain or Front Office Manager(s)

Ability to act independently with minimal supervision

Support safe work habits and contribute to a safe working environment at all times

Perform other related duties as requested by the supervisor

Qualifications

QUALIFICATIONS, SKILLS & ABILITIES

Requires good communication skills, both verbal and written

Exceptional organizational skills

Must be willing to work a variety of day/night and weekend shifts

Punctuality and regular and reliable attendance

Interpersonal skills and the ability to work well with co-workers and the public

EDUCATION AND/OR EXPERIENCE

Two year's related hotel/resort industry experience and/or training

High school or GED graduate

LANGUAGE SKILLS

Ability to read, comprehend and provide instructions, both written and verbal

Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers, guests, associates, managers etc.)

CERTIFICATES & LICENSES

Must provide valid document(s) to work in the US

Valid California Driver License is required

WORK ENVIRONMENT

The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to:

Use hands to finger, handle, or feel; and talk or hear

Specific vision abilities required by this job include close vision

Lift 25-50 lbs.

Stand and walk for long periods of time

Reasonable accommodations made to enable individuals with disabilities to perform the essential functions