Guest Service Representative (retail focused)

Guest Service Representative Holden Forests & Gardens Opportunity: The Guest Services department seeks a friendly and enthusiastic individual to join our team and provide best-in-class customer service to Holden Forests & Gardens guests and members.

This person will help welcome guests to the grounds while answering general inquiries, promote retail sales and contribute to a positive team atmosphere.

We are seeking a team member with a positive can-do attitude that leads to successful team, work superb customer service and wants to do meaningful work in an organization that values diversity of thoughts and perspectives.

Holden Forests & Gardens connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities.

HF&G strives for a welcoming workplace where everyone feels that they belong.

Position Details: * A part-time, seasonal, non-exempt position * Approximately 24-32 hours per week * Training is provided * Must have a flexible schedule to work either day on the weekend, two weekdays, occasional evenings, and occasional holidays * The Holden Arboretum is closed most Mondays Key Responsibilities: Key responsibilities of the Guest Services Representative include, but are not limited to: * Support Holden Forests & Gardens' mission, vision, and values * Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens * Provide friendly, clear, and courteous customer service to encourage return visitation * Process prompt and accurate sales transactions for merchandise using the computerized cash register with Altru, the organization's point-of-sale system * Manage customer concerns-communicates effectively through email, radio and verbally * Conduct inventory spot checks, cycle counts and daily activity reports * Restock inventory as needed * Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities * Ensure safety practices are being followed * Provide prompt follow-up and relay information to supervisor as needed * Support the Holden Arboretum Guest Services team * Familiarity with Microsoft 365 products, specifically Teams, Outlook (email and calendar), Word, Excel, and PowerPoint or the ability to learn * Drive Holden Forests & Gardens' golf carts on the property as needed * Perform other duties as assigned Qualifications and Skills: * Demonstrate a passion for people and nature * High school graduate or equivalent, required * Customer service experience or desire to learn * Strong verbal communication skills and interest in working directly with guests * Experience with cash handling, telephone etiquette, and retail experience or the desire and the ability to learn * A positive attitude, willingness to learn * Ability to be self-motivating when working independently * Must have a flexible schedule and be able to work weekends, evenings, and some holidays * Must have reliable transportation * Valid driver's license an acceptable motor vehicle record, required Physical Requirements: * Stand and sit for extended periods of time * Transporting oneself by foot over a variety of terrain that may be wet, slippery, uneven, or rocky * Effective vision and hearing * Ability to type on a keyboard * Hand and arm dexterity * Ability to ascend and descend stairs, kneel, bend, stoop, grab, and reach * Lifting up to 15 pounds on a repetitive basis daily, occasionally 25 pounds The Perks: Work in a beautiful environment within Greater Cleveland Discounts in our stores & cafes Free parking at both campuses anytime we are open Free admission to many Northeast Ohio Museums Free Employee Assistance Program And Much More!

Apply: Holden Forests & Gardens values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors.

HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio.

We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds.

HF&G also provides regular DEAI training for staff, managers, volunteers and Board to create a welcoming and accessible environment.

Qualified applicants should submit résumé, cover letter and 3 professional references.

Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce.

We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country's foremost public gardens.