Customer Service/Call Center Agent
Description:
Have you been looking for office work but keep getting told that you don't have enough working experience? Staffmark is hiring a new entry-level Customer Service/Call Center Agent for our logistics client in Austin, TX. I f you have strong computer and customer service skills, excellent problem-solving abilities, and a customer-focused mindset, that is all you need to qualify for this exciting opportunity!
Pay: $16 per hour
Hours: We ask that candidates who apply be flexible regarding scheduled hours. We have partnered with a 24/7 operation, and this role will require you to work various shifts, nights, weekends, and holidays.
Essential Functions:
Respond promptly to customer inquiries regarding roadside assistance services through phone calls, emails, or online chat platforms.
Gather relevant information from customers to assess their needs accurately and provide appropriate solutions.
Coordinate with dispatch teams to ensure timely and efficient deployment of assistance to customers in need.
Maintain detailed and accurate records of customer interactions, transactions, and resolutions.
Educate customers on available services, policies, and procedures to enhance their understanding and satisfaction.
Collaborate with team members to continuously improve service delivery and exceed performance targets.
Handle escalated issues or complaints with professionalism and empathy, striving to achieve positive outcomes for customers.
Stay updated on industry trends, technological advancements, and best practices to enhance service quality and efficiency.
Employee Benefits/Perks:
Weekly Pay
Medical, Dental, Vision, and Life insurance
401k
Employee Discount Programs
Short-term Disability
Referral Bonus Potential
A Business Casual Dress Code
Local Transportation/Cafeteria Access
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.