Client Service Assistant

Job #: 11713

Job Category: Laboratory

Job Type: Full Time

Shift Type: Variable

Facility:

Department: Lab - Clinical

Pay Range: $19.43/hr. - $26.11/hr.

Open Date: 05.07.24

Close Date:

Qualifications:

High School Graduate or Equivalent

The Client Service Assistant must have fine motor coordination, clear speech, normal hearing and good visual acuity with ability to distinguish major colors. Must be able to move readily from one location to another in the hospital and within the lab Job Details:

Start Date:

Open Until Filled.

Qualifications:

High School Graduate or Equivalent

The Client Service Assistant must have fine motor coordination, clear speech, normal hearing and good visual acuity with ability to distinguish major colors. Must be able to move readily from one location to another in the hospital and within the lab Duties &

Responsibilities:

Job Summary

The Client Service Assistant will coordinate and perform several tasks in the Client Services Department along with limited duties throughout the Lab.

Duties

Oversees and receives specimens from in-house and outlying facilities

Answer telephone calls from clients or outlying facilities

Assist in-house and outside personnel with questions on difficult orders, specimen requirements, reference testing and billing

Oversees both incoming and outgoing courier logs

Oversees patient requisitions through registration

Processes patient requisitions through registration

Oversees ordering, labeling, centrifuging, aliquoting and distribution of specimens

Oversees ordering of all reference laboratory testing, requirements and shipping

Oversees Manual Entry (MEM) log and Credit with Results (CRW's)

Oversees the update manuals of changes to keep department current both with in-house and reference testing and protocols

Oversees the routine and STAT / ASAP pickups from Olive Draw Station

Oversees inventory, ordering and unpacking of reference lab supply orders

Oversees the training of new Client Service Assistants

Processes microbiology specimens on weekend or when requested by a supervisor

Check previous orders for quality assurance when requested by a supervisor

Oversees Quality Assurance documents, rectify problems, file a copy and photocopy for Lab Manager

Oversees test add-ons and corrections, locate blood and distribute

Inform staff and clients of changes in protocols and requirements

Maintain a clean work environment

Report all hazards to immediate supervisor or Lab Manager

Maintains that all specimens are routed appropriately and prioritized correctly

Monitors integrity of specimen processes and reports to Supervisor and / or Lab Manager

Keeps Supervisor and / or Lab Manager informed of activities and personnel problems

Maintains that all aspects of processing and handling of all specimens referred out ( routine and esoteric) are carried out in an accurate, efficient and timely manner

Researches specimen requirements for reference labs and arranges for critical specimen handling and complex transportation arrangements when needed

Oversees processing and handling of all patient specimens as they are received into Client Services

Prepares laboratory test requisitions for patients form physician orders using addressograph cards prepared by registration

Maintains that all manuals are kept updated

Monitors supplies and inventory for Client Services

Maintains the Client Services supplies are adequately stocked and that the department is in proper condition with regards to equipment and cleanliness

Enforces and follows all laboratory safety rules and reports any possible hazards to Supervisor and / or the Lab Manager

Properly disposes of old specimens

Keeps Supervisor and / or Lab Manager informed of malfunctioning equipment in Client Services

Under the supervision and direction of a medical technologist, process microbiology specimens and set up cultures

Log demographics into the computer when necessary

Share appropriate communication with other laboratory personnel involving tasks at hand, time sensitive specimens, etc.

Check in/check out couriers and log in/log out specimens

Process specimens from outlying facilities. (Unbagging, ordering, labeling, centrifuging, aliquoting and distribution)

Process Quality Assurance documentation and rectify problems

Prioritize tasks in an efficient and productive way to maintain specimen integrity

Processes all laboratory test requisitions and specimens quickly, efficiently and appropriately

Assist other laboratory personnel as workload permits without being requested to do so

Consistently determines proper priorities when organizing daily tasks and is able to adjust schedule in view of unforeseen occurrences

Organizes own work for effective and efficient utilization of time

Refers to appropriate policy and procedure manuals as necessary and communicates with reference labs for proper specimen requirements

Self motivated, multi-tasking and problem solving without constant, direct supervision

Readily assists other laboratory personnel, clients, physicians, nurses and reference laboratory personnel when necessary

Can perform all tasks assigned

Responds to changes in work schedule as necessary or as requested

Accepts responsibility for and becomes available to work a different shift when workload and / or conditions warrant

Continuously works at establishing a good rapport and cooperative working relationship with all laboratory personnel, clients, physicians, nurses and reference laboratory personnel

Inspires confidence by performing and communicating in professional manner

Recognizes and is able to effectively function within the Laboratory and hospital organization structure

Seeks assistance when necessary from Supervisor or Lab Manager in solving technical or personnel problems

Shows ability to handle unexpected situations and is able to exercise independent thought and actions

Demonstrates competence in all aspects of the job; particular emphasis on patient specimens, referral tests, specimen requirements, etc.

Can be counted on to carry out instructions and fulfill job responsibilities

Reports to work as scheduled

Is neat in appearance, always observing the dress code as established

Always wears lab coat / approved lab attire and name tag

Speech and conversation are of a quality acceptable to hospital code (HIPAA and confidentiality)

Demonstrates loyalty and teamwork both in the Laboratory interdepartmentally

Performs other duties as assigned Other Info:

Lifting Requirements:Medium lifting, generally not more than 50 Ibs. maximum, with frequent lifting and/or carrying of objects weighing up to 25 Ibs.

Job Posted:

05/07/2024