Customer Service/Call Center Agent

Have you been looking for office work but keep getting told that you don't have enough working experience?

Staffmark is hiring a new entry-level Customer Service/Call Center Agent for our logistics client in Austin, TX.

If you have strong computer and customer service skills, excellent problem-solving abilities, and a customer-focused mindset, that is all you need to qualify for this exciting opportunity!

Pay: $16 per hour Hours: We ask that candidates who apply be flexible regarding scheduled hours.

We have partnered with a 24/7 operation, and this role will require you to work various shifts, nights, weekends, and holidays.

Essential Functions: * Respond promptly to customer inquiries regarding roadside assistance services through phone calls, emails, or online chat platforms.

* Gather relevant information from customers to assess their needs accurately and provide appropriate solutions.

* Coordinate with dispatch teams to ensure timely and efficient deployment of assistance to customers in need.

* Maintain detailed and accurate records of customer interactions, transactions, and resolutions.

* Educate customers on available services, policies, and procedures to enhance their understanding and satisfaction.

* Collaborate with team members to continuously improve service delivery and exceed performance targets.

* Handle escalated issues or complaints with professionalism and empathy, striving to achieve positive outcomes for customers.

* Stay updated on industry trends, technological advancements, and best practices to enhance service quality and efficiency.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities.

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