Premium Sales & Service Coordinator

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Job Title:Premium Sales & Service Coordinator

Pay Details:The starting hourly rate range for this position is $20.61 to $25.77 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.

Company:Anaheim Ducks Hockey Club, LLC

Location(s):ACC

The Premium Services Coordinator is responsible for supporting sales efforts, servicing existing clients, and ensuring a high renewal rate of Club Seat and Suite accounts.

Responsibilities

Support Sales staff by creating/managing transaction paperwork such as contracts, amendments, invoices, and payment plans for new and renewing Premium accounts

Serve as on-site Service representative during Honda Center events/Ducks games; interface with clients and their guests in person; enforce building policies during events

Manage accounting of Food & Beverage invoices

Assist in maintaining the look of Premium-related areas within the arena, primarily the individual suites, by performing suite checks, following up on maintenance, and housekeeping requests

Manage inventory of autographed Ducks items, other giveaways/gifts, equipment used in suites or by concierge staff

Coordinate client gifts and special events, including client road trips

Manage clear and ongoing communications with Suite and Club Seat clients regarding payments, ticket changes, exclusive invitations, etc.

Foster positive working relationships with various other departments (Ticketing, Food & Beverage, Maintenance, etc.) who contribute to the operation of the Premium Department

Assist in overseeing part-time Concierge staff

Other office duties include ordering event-related supplies, maintaining shared hard and digital files and assisting within the department as needed

Skills

Bachelor’s degree or equivalent

1-2 year’s customer service experience / sales support working with high-end/VIP clientele

Minimum 1-year experience working in an office environment in a support role

Minimum 1-year experience working with legal contracts

Basic understanding of accounting and invoicing; able to accurately calculate simple mathematics such as addition, subtraction, multiplication

Basic working knowledge of Microsoft applications (Word, Excel, and Outlook)

Strong attention to detail and solid organizational skills

Excellent interpersonal and communication skills, both written and verbal

Working knowledge of CRM, Archtics, and ABI is helpful

Able to work a flexible schedule, including nights, weekends, and some holidays

Knowledge, Skills, and Experience

Education - Bachelor's Degree

Experience Required – 1-2 Years

This position is on-site.

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of the team.

R-2024-231