Operations Associate

As a OPERATIONS ASSOCIATE, you will be responsible for handling the following:

1. Strategic Management and Direction

• Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.

2. Application of Skills and Capabilities

• Assists in the day-to-day management and administration of operations related functions and processes his/her specific mall building assignment.

• Mall Operations

• Safety, Security, and Sustainability

• Facility Management

• Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the compliance of merchants, customers, and sub-units in the established mall operating systems and procedures.

• Assists in the implementation of cost savings initiatives and sustainability projects in his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).

• Assists in the documentation and analysis of statistical data and reports to identify causes of operations-related problems and develops sound recommendations for improvement of policies and processes.

• Assists in the identification, documentation, and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.

• Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets, and other common areas.

• Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.

• Prepares and submits the following Reports:

1. Summary of Daily Operations Inspection and Monitoring

2. Summary of Cost Savings initiatives and projects

3. KRA setting and monitoring for Operations Staff

• Performs other management mandated functions.

Qualifications for this position include:

• Graduate of BS Business Administration, Engineering or any business/technical related course

• Minimum of one (1) year related work experience in Operations Management in retail and property management industries

• Proficient in the use of MS Office applications specifically MS Word, Powerpoint, MS Excel, and MS Visio as well as other specialized software like SAP or Oracle

• Above Average level of oral and written communication skills including negotiation, presentation, facilitation, and training at all levels of the organization

• With an average level of project management, planning, people management, and leadership

• With an average level of understanding of the mutual interconnection of financial and business of the organization

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning, Afternoon

Tuesday: Morning, Afternoon

Wednesday: Morning, Afternoon

Thursday: Morning, Afternoon

Friday: Morning, Afternoon

1 year of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 14 May 2024

Full time