Operations Associate

Ayala Malls, it’s all about creating an Amazing experience. With over 60 commercial centers situated strategically in the Philippines’ main cities and burgeoning centers of growth, our malls serve as lifestyle and cultural hubs that seamlessly integrate built and natural environments through contemporary Filipino architecture and design, and present a refreshing shopping, dining, and leisure experience that enlivens diverse locales nationwide.

As a OPERATIONS ASSOCIATE, you will be responsible in handling the following:1. Strategic Management and Direction

Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of Operations Department in his/her specific mall assignment.

2. Application of Skills and Capabilities

Assists in the day to day management and administration of operations related functions and processes his/her specific mall building assignment

Mall Operations

Safety, Security and Sustainability

Facility Management

Assists in the daily mall inspections (opening, mid-shift and closing) to ensure the compliance of merchants, customers and sub-units in the established mall operating systems and procedures.

Assists in the implementation of cost savings initiatives and sustainability projects in his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).

Assists in the documentation and analysis of statistical data and reports to identify causes of operations related problems and develops sound recommendations for improvement of policies and processes.

Assists in the identification, documentation and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.

Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets and other common areas.

Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.

Prepares and submits the following Reports:

Summary of Daily Operations Inspection and Monitoring

Summary of Cost Savings initiatives and projects

KRA setting and monitoring for Operations Staff

Performs other management mandated functions.

Qualifications for this position includes:

Graduate of BS Business Administration, Engineering or any business/technical related course

Minimum of six (6) months related work experience in Operations Management in retail and property management industries

Proficient in the use of MS Office applications specifically MS Word, PowerPoint, MS Excel and MS Visio as well as other specialized software's like SAP or Oracle

Above Average level of oral and written communication skills including negotiation, presentation, facilitation and training all levels of the organization

With average level of project management, planning, people management and leadership

With average level of understanding of the mutual interconnection of financial and business of the organization

Summary of role requirements:

Looking for candidates available to work:

Monday: Afternoon, Morning

Tuesday: Afternoon, Morning

Wednesday: Afternoon, Morning

Thursday: Afternoon, Morning

Friday: Afternoon, Morning

1 year of relevant work experience required for this role

Working rights required for this role

Expected start date for role: 14 May 2024

Full time