Bilingual Customer Care Representative

Job Description

Description:

The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed. Requirements:

Essential Functions

Answer inbound telephone calls from customers and clients regarding products and services.

Make outbound telephone calls to customers and clients regarding products and services.

Maintain call performance and call quality goals.

Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.

Work independently and as part of a team to provide best in class customer service

Conduct side-by-sides with new and existing employees.

Enter data quickly and accurately with high attention to detail.

Verify all callers to ensure security.

All other duties as assigned.

Requirements

Bilingual- Spanish/English

Outstanding customer service skill

Excellent written and oral skills

Computer literacy and keyboard typing skills

Proficiency in Microsoft Office Suite

Schedule

· 8-hour shift

· 10-hour shift

· Day shift

· Monday to Friday

· Weekend availability