Patient Care Technician (PCT)

Job Description

Description:

What You'll Do:

A few highlights of what we offer:

Health benefits (vision, dental, and long term/short term disability), 401K, PTO, mileage program for travel, and internal development/training opportunities. Working with an engaged team and recognition of positive efforts and exceptional work.

4 vacancies are open for this position in the four regions we have clinics in. Clinics within the Central, North, East, and West regions. Applicants will need to be comfortable commuting to and working at based on business needs:

North region: Wesley Chapel, Trinity, Land O Lakes, Sun Lake, and Tarpon Springs

East region: Riverview, Apollo Beach, Fish Hawk, Sun City Center, and Brandon

Central region: Downtown at the Heights, MLK, Dale Mabry, Westchase, and Carrollwood

West region: Seminole, Tyrone, 4th Strt., South Tampa, and Downtown at Water Street

What You'll Do:

Work as a compassionate Patient Care Technician mid office team member who provides patient care under the direct supervision of the providers.

The position will remain open until all vacancies are successfully filled.

Responsibilities:

Performs Patient Care Technician tasks and procedures and assists the providers with patients, including preparing patients to be seen by the provider.

Record and confirm initial medical history for the chart, vital signs, and explaining the exam process to the patients.

Maintain and clean examination rooms. Keep examination rooms stocked with adequate medical supplies, washes and dries instruments used, and prepares sterilization as required.

Undertake front office and clerical duties such as assisting patients with paperwork, verifying patient demographics, insurance benefits, and performing billing and bookkeeping functions.

Assists provider in all special procedures, including minor surgery, as requested. Assists with any procedures that have been taught through formal training or by provider.

Outlines care instructions to patients as instructed by provider.

Updates medical records/charts in accordance with the organization's procedures and forms.

Follows HIPAA guidelines for patient confidentiality and follows principles of medical ethics.

Clean wounds, draws labs, electrocardiograms, and applies dressings and splints as directed by provider.

Assists patients any time an urgent need is apparent or as directed by supervisory staff.

Responsible for proper handling and storage of all medications stored in the office.

Assists in lab procedures under the supervision of provider or which training has been given.

Other duties may consist of notifying patients of lab results, giving vaccines, immunizations and medications prescribed by the doctor; lab work consisting of throat cultures, hematocrits, and urinalysis.

Complete required training as assigned by the organization.

Cross train between mid-office and front office responsibilities to ensure a synced clinic.

Assists with other duties as assigned. Requirements:

Demonstrates empathetic and superior communication skills

Exhibits outstanding customer service and patient care

Can effectively act as a liaison between patients and providers

Ability to work in a fast-paced environment and multi- task

Follows established office routines and policies

Working knowledge of medical terminology

Understanding ethics of confidentiality/HIPAA

Effective problem-solving skills

Connects in a courteous and friendly attitude to patients and team members

Experience with EPIC strongly preferred

Performs other admin related duties as assigned

Ability to help assist with front office duties as needed/requested

Education and Qualifications:

High School Diploma or equivalent required

Current BLS certification required

Hold a current PCT certification required

Working knowledge of medical terminology preferred

Experience with EPIC strongly preferred

Work Environment:

This job operates in a professional medical environment

Onsite position

Consistent use of technology platforms throughout shift to complete assigned work tasks

Frequent use of working on a computer to complete assigned work tasks

Ability to move supplies and office equipment (up to 20 pds)

Work Schedule and Travel:

Typical Work Schedule: 40-hour work week Sunday through Saturday with 3 x 12-hour shifts and 1 x 6-hour shift

Every other weekend required

Overtime hour availability based on patient volume and clinic needs

Regional staffing requires travel within region. Travel outside region may be required based on volumes and clinic needs.

Mileage program available for eligible movement

May require traveling to clinic locations outside preferred region during training

This position is for the person who:

Thrives working in fast-paced, high growth environment

Have a passion for helping people and a servant’s heart

Enjoys meaningful work that truly impacts the lives of others and the community

Agile with the ability to adapt in a sometimes everchanging environment

Strives to foster a positive working environment for team members and patients

Looks to improve the working environment and processes

An eye for detail

Engages with management to discuss new ideas and suggestions

About the Organization:

Tampa General Hospital and Fast Track Urgent Care have partnered together to create unique clinics for patients to receive compassionate and knowledgeable treatment. Our Core Values and Mission focus on having a positive attitude, cultivating optimism, acting with compassion, and doing what is right. The company culture has a strong focus on patients and the quality of service provided. We’re here to serve the community and each other through teamwork, consistent communication, robust training, engaged development, and employee feedback. You’d be a great fit for TGH Urgent Care if you have a positive attitude, are team oriented, and are committed to providing exceptional service to the medical needs of our community.

As part of the hiring process: a background, drug screen, and reference checks will need to be successfully completed.