EDI Specialist

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

This position is an EDI (Electronic Data Interface) customer service-oriented professional that provides first level EDI support through phone, email and chat for EDI related processes supported through various services and systems for internal customers, service vendors and other companies within the industry.

This position is based in Calgary, Winnipeg or Kansas City.

POSITION ACCOUNTABILITIES

Provides technical support for customer and rail operations EDI (Electronic Data Interface) transaction sets

Assist with managing EDI related small enhancements or projects that require a LOE

Ensure accurate EDI contacts

Assist with data loads for UAT and performance testing

Provides exceptional customer service

Ensures proper documentation of incidents, emails, requests, and follows established ticketing processes

Comprehensive understanding of X12 and EDI Standards for rail

Implements proactive problem resolution measures for internal and external customers

Ability to manage multiple tasks at times of adversity

Ability to work cross functionally with internal stake holders to drive change aligned with the organization’s initiatives

Adapts well to change and works independently and as a team to complete daily task

Manage customer accounts from Canada, US and Mexico

Escalates and provides critical incident support as needed

Follows up with customers, provides timely updates and sees problems through to the end

Participate rotational 24*7 On call support

Exemplifies CPKC Vision, Values, and Culture interactions with coworkers, business partners, customers and stakeholders

POSITION REQUIREMENTS:

Bachelor's degree from an accredited university or college, or enrolled in an accredited program with less than one year until graduation, or equivalent combination of education and experience

4 - 7 years of experience in EDI (Electronic Data Interface)

1 + years of MCS, EMS or ITX foundational knowledge are preferred

2 + years of phone based customer service or call center experience is preferred

Experience communicating technical information to non-technical audience, one (1) year preferred

Basic foundation knowledge of the rail or transportation industry (2) years is preferred

Strong communication skills in both English is required and Spanish is preferred

WHAT CPKC HAS TO OFFER:

Flexible and competitive benefits package

Competitive company pension and/or retirement plans

Employee Share Purchase Plan

Performance Incentive Program

Annual Fitness Subsidy

Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

Criminal history check

Reference check

Driver's License verification and/or last 3 years of driving history if a requirement of the position

Background checks that may include 7 years of employment history and Social Security number verification

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

For our US applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities . For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Req ID: 102769

Department: Information Services

Job Type: Full-Time

Position Type: Non-Union

Location: Kansas City, Missouri

Country: United States

% of Travel: 0-10%

# of Positions: 1

Job Grade: 4

Compensation Rate:

Job Available to: Internal & External

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