IT Administrator

Overview

As an IT Administrator, you will be part of a larger global IT team and you will help with IT related tasks. You will be located in our Cebu Office, and you will support all our users based across APAC and possibly other global regions. If you are looking for a role where you can engage with internal and external clients on their IT issues, this position is for you. It will give you opportunity to research, implement and maintain areas of our desktop, server, network and cloud infrastructure. You will play a hands-on role wearing many hats; from fixing desktop issues, to planning and installing business-critical systems.

What will you be doing?

As an IT Administrator, your primary tasks are to investigate and diagnose desktop problems (hardware and software), provision new users and computers. Additionally, you will be troubleshooting server, network and other IT related issues are also part of your daily tasks. In addition, you will make recommendations for improving our company's IT systems and carry out routine configuration and installation of IT solutions.

Your responsibilities will include (but are not limited to):

Providing support for local and global offices on a 1st and 2nd line basis, escalating issues to senior team members when required.

Installing and configuring computer hardware, operating systems and applications.

Talking staff or clients through a series of actions, either face-to-face, over the phone or via remote support software, to help resolve technical issues and provide workarounds when required.

The administration of new hires accordingly. This includes user account creation and device setup.

Assisting in the planning, design, documentation, and implementation of various systems. This includes desktop PC’s, servers, network equipment, software applications, and new office spaces.

Monitoring plans and coordinating the distribution of client/server software, updates and service packs.

Assisting with inventory of all hardware and software resources.

Working with various phone systems on a global scale

Creating and maintaining excellent technical documentation for knowledge sharing.

Traveling to our global offices to provide assistance on-site when it’s deemed safe to do so.

Helping in mobile phone configuration and provisioning (iPhone, Android phones)

OK, I'm interested... is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

As a junior IT administrator, you have initial experience in IT and you are passionate about the technology industry. The other essential skill is problem solving, because as soon as any issues arise, you'll need to swing into action in order to get it fixed as quickly as possible.

Other qualities you’ll need to be a fit for this role include:

Training or education in the field of IT.

1-3 years of experience in a similar IT admin/support/Helpdesk role.

User and computer administration either via Active Directory or similar tools.

General network administration and troubleshooting including TCP/IP, WAN/LAN/WLAN, DNS, DHCP, VPN, etc.

Good understanding of ticketing system administration and O365 applications.

Good knowledge of Windows operating systems (Windows 10) and Office (Office 365).

Knowledge of Microsoft Teams and OneDrive is welcome.

Hands on experience installing IT hardware and software

Experience in configuring mobile phones is welcome (both – iPhones and Android phones)

Strong organizational skills.

Good time management.

Confidence and excellent communications skills.

Proven troubleshooting skills and the ability to stay calm and methodical under pressure.

Experience drafting and documenting technical procedures and protocols for end users

Excellent English communication skills

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

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