VIP Coordinator

What will I be doing?

As a VIP Coordinator you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

The ideal candidate for this position will be an experienced, customer service focused problem solver, with a positive demeanor that works well both individually and within a team. The candidate must be able to multi-task in a fast-paced environment. Deliver prompt and professional solutions for customer inquiries via direct contact, phone, and email.

Job Duties:

VIP Reservations

Assist with all cancellation and refunds to processed

Assist with tracking and following up on refund status as well as checks being sent out

Calculate VIP cancelation percentage %

Track cancelation due to lack of availability so that we can forecast for inventory for the following year

Check and submit payroll for the VIP team

Handle the distribution of updated member guides and contract to guests that misplaced or did not receive.

Work with the loans department for VIP pay offs

Compile cancellation data into a report so that we can see trends, growths, or declines

Assist with running daily, monthly, and yearly reports

Track tours that need to be turned over from the site

Creating monthly, quarterly, and yearly events for the VIP reservations team to boost morale and comradely

Track spiffs

Assist with managing the month VIP agent schedule, attendance, and write ups

Track Headsets/computer hardware for new hires in VIP

Individual Agent Tour Tracking

Ability to identify which tour belong to the agent that booked it

Using Chorus and VOICE to track the agent greeter role to make sure the agent is getting credit

Running regular SMT report to track agent booking by Greeter role

Finding any mistakes and correcting error to the greeter roles

Submitting any tickets to IT department to correct any issues to the Greeter Role

Keeping track of getting new hires access to a greeter role

Distributing SOPs out to the team to go over specific rules around the ownership of a booking/lead

Record customer inquiries by documenting the issue and response in customers’ accounts. Report all resolutions for internal record keeping

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Education: High School Diploma / GED

0-3 Years of Related Experience

Must be able to work a flexible schedule based on business needs

Must be able to sit and work at a desk and on the phone for extended periods of time

Agent is responsible for any other duties as assigned by management

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

2 Years Telemarketing experience Outstanding written, verbal and interpersonal communication skills.

Prior experiences in management training courses

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Schedule: Full-time

Shift: Day Job

Travel: