Customer Service Specialist

If you enjoy using your customer service experience and have a background in store retail operations, this is a wonderful opportunity to join a collaborative and experienced team!

This position is located at Shoe Carnival's Corporate Headquarters at 7500 E Columbia Street, Evansville, Indiana.

This position will report to the corporate office on Monday through Thursday with the opportunity to work from home on Friday.

Summary: The Customer Service Specialist oversees the daily activities of our external customer service vendors and ensures a consistent approach to customer service across all touch points.

* Acts as an escalation point (next level of service) for all customer concerns and takes ownership to ensure timely follow up and resolution.

* Responds to inquiries about topics such as loyalty, pricing, charges/settlements, and delivery via phone or email.

* Monitors programs such as Same Day Delivery and Social Media for customer issues.

* Works in cloud-based platforms related to order placement, shipment, payment, fraud, case management, order fulfillment, and loyalty.

* Works closely with other departments such as eCommerce on enhancements and new programs that improve customer experience.

* Monitors external customer service vendor activity to verify timeliness, accuracy, and provides input on training.

* Routinely serves as back-up to other team members.

Requirements: * 2 years of Customer Service experience required.

* Prior experience with an omni-channel retailed preferred.

* Experience in Microsoft Office including Excel, Word, and Outlook required.

* Excellent critical thinking and decision-making skills.

* Ability to work independently or as part of a team and build collaborative relationships.

* Excellent verbal and written communication skills.

* Flexible, detail-oriented with a positive attitude.

* Ability to learn and possess a comprehensive knowledge of Shoe Carnival's loyalty and customer service programs.

Total Rewards: The Shoe Carnival, Inc.

Total Rewards program offers eligible associates highly competitive benefits, including the following: * Competitive Pay * Paid Time Off (Vacation & Sick Time) * Comprehensive Medical, Dental, & Vision Benefits * Flexible Spending Accounts * Life, Disability, and Voluntary Benefits * Fitness Membership Discounts * Employee Assistance Program * 401(k) Retirement Plan * Employee Stock Purchase Plan * Employee & Family Discounts * Relocation Assistance is NOT available for this position at this time Shoe Carnival, Inc.

is an Equal Opportunity Employer.

Ability to provide world class customer support by adopting and meeting Shoe Carnival's Corporate Core Customer Service Goals.

Full-time