Support Center Analyst

Job Overview

As a Support Center Analyst Rewards Network, you will provide first class support via telephone and e-mail, as well as desk-side and remote desktop support, for all computer hardware, software, and peripherals. This includes providing support and troubleshooting enterprise software and services utilized by Rewards Network’s (RN) end user community which are both local, in our beautiful new office as well as remote.

What you’ll bring to the table: (Responsibilities)

Identifies, researches, and resolves technical and procedural issues.

Documents, tracks, and monitors each incident to ensure a timely resolution.

Builds, deploys, and repairs desktops and laptops for RN's end user community.

Support Mac OS deployments and incident management

Troubleshoot Apple iPhone issues

Maintains database of RN’s computer hardware and software assets.

Assists in the new hire processing by reviewing account requests, verification, and configuring of equipment.

Creates and maintains documentation of support activities and provides status updates to customers; provides effective incident and problem resolution using automated systems and processes.

Do you have the right mix of ingredients: (Requirements)

Associates degree in Information Technology or other science discipline, or equivalent experience in Information Systems.

A minimum of 2-4 years Technical Support or Help Desk experience.

MSCE, MSCA, MCP, A+, Network+ certifications preferred.

Working knowledge of MS Windows 10/11 OS & NOS and MS Office 365.

Working knowledge of Apple hardware and software.

Working knowledge of VPN, remote access, and anti-virus technology.

Working knowledge of troubleshooting software and hardware issues.

Must be able to perform in a fast paced, high-volume environment and capable of working with minimal supervision while possessing superior team skills.

Must be customer centric and be able to communicate with both technical and non-technical customers.

What you’ll love about us:

Comprehensive benefits package, which includes:

Competitive Paid Time Off and company holidays

Generous dining reimbursement when you dine with our restaurant clients

401(k) plan with a company match

Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)

Partnership with Rx n Go, offering certain prescriptions for free

Two dental plan options and a vision plan

Flexible Spending Accounts and a pre-tax commuter benefit program

Accident, Critical Illness, and Hospital Indemnity Insurance Plans

Short Term and Long Term disability

Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance

Employee Life Assistance Program

Hybrid working environment in a new office space downtown near the Metra Train stations and catered lunches on Tuesdays.

About the Company

Celebrating 40 years in business this year, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs.

Our Culture

At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.