Responsibilities include but are not limited to: * Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information.
* Assist the Payoff/Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents and VNB Closing Department.
* Review in detail the complexity of initial and annual escrow analysis statements with borrowers.
* Prepare amortization schedules.
* Respond to basic tax and insurance questions.
* Review and resolve all customer service complaints.
* Receive and process borrower telephone payments (speed pay). * Provide excellent customer service to mortgage borrowers.
* Assist other areas of the Department as needed.
Required Skills: * General understanding of the multifunctional mortgage servicing department.
* Ability to add, subtract, multiply and divide in all units of measure.
* Ability to write routine correspondence.
* Ability to think independently and make appropriate decisions.
* Ability to perform multiple tasks through effective prioritization and time management, and demonstrate attention to details.
* Strong analytical and reconciliation abilities.
* Strong computer skills including electronic mail, routine database activity, word processing, spreadsheets, graphics, etc.
* Strong telephone skills.
Required Experience: * High School Diploma or GED and a minimum of two years' prior customer service or call center experience.
* Mortgage Servicing experience preferred.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Full-time