Audio Visual Manager

Roles & Responsibilities :

Ø Participate in design, lead implementation, and provide ongoing support of video conference rooms for all MBRDI sites across India.

Ø Interface with key customers to ensure service delivery needs are met.

Ø Manage a team with their daily tasks & collaborate with Communication Services management team to ensure quality service is delivered.

Ø Manage work requests and calendar of events to ensure that all needs are adequately addressed in a timely manner.

Ø Coordinate and assist set up & support for meetings for senior executives as requested and ensure that on site that support is provided during these meetings.

Ø Provide oversight and coordination with Facilities Management during the construction of new conference rooms incorporating AV functionality.

Ø Manage AV service vendors and integrators to ensure project and support is delivered as defined.

Ø Provide training and associated materials to all users relating to effective use of the AV technologies including room and desktop systems.

Ø Monitor usage and capacity for the video conference infrastructure.

Ø Identify and recommend opportunities to improve and enhance audio/video conferencing services to internal customers.

Ø Generate & publish monthly KPI reports on VC utilization & departmental progress

Ø Document all AV room setups and support processes

Ø Coordinate with other Conference Center services and Facilities Management team to ensure seamless service delivery

Ø Provide consultation and education to all personnel of the firm on presentation technology equipment

Ø The Audiovisual Multimedia Manager will continue to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry

Ø Ability to understand MEP, CAD, Visio and construction drawings

Ø Ability to conceptualize, plan, manage, and support network environments. Demonstrated understanding of Microsoft operating systems, Microsoft Office applications, networking, and PC hardware

Ø Previous experience installing/supporting Polycom Trio and Group systems, Surface Hubs, Crestron RL2, required

Ø Excellent oral and written communication skills, including the ability to present ideas in a user-friendly language to non-technical staff and end users

Ø Ability to solve technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge

Ø Possess a thorough understanding of technology support and consulting, including problem solving, and evaluating options based on relevant information, resources, well-rounded experience, and knowledge

SPECIFIC KNOWLEDGE: (SKILLS)

Ø Excellent leadership, customer service, communication, and organizational skills required.

Ø Walking long distances multiple times, a day

Ø Minimum three (3+) plus years of related project management experience managing small to large audio-visual projects (Building Projects).

Ø Demonstrated knowledge of audio-visual systems and equipment.

Ø Oversees the design and installation of all audio visual networks

Ø Oversees the design and installation of all audio visual setups

Ø Monitors performance and utilization of systems

Ø Responsible for implementation of new software packages and upgrades to existing packages

Ø Prioritizes projects and resources for services, installation and support

Ø Works with management staff on special event and entertainment needs and planning

Ø Virtual event creation, content management, web-casting

Ø Effective leadership abilities and customer satisfaction focus

About the Company:

Mercedes-Benz AG, a pioneer of automotive engineering, sees shaping the future of mobility in a safe and sustainable way as both a motivation and obligation. Mercedes-Benz is consistently implementing its strategy to transform itself toward a fully electric and software-driven future.

Mercedes-Benz Research and Development India (MBRDI) is the largest research and development center for Mercedes-Benz Group AG outside of Germany. MBRDI’s expertise includes developing new technologies like connected, autonomous and electric in the mobility world - driving digital acceleration, leading excellence in-car software and paving the way for sustainable mobility. MBRDI currently employs over 8500 professionals in the field of engineering, digitalisation, testing and simulation, and data science, with people at the heart of our culture. Our philosophy - When every individual shines in his or her own capabilities, we shine!

Qualifications:

(Those required to do this job effectively): B.E/B Tech

Industry Certifications: ITIL V3.0, PMP, CLCNF, M365, Knowledge of OEM like Extron, Crestron & Kramer.

No Of Years: 12 - 15 years

Type of Work: Technical, Architectural, Governance

Area of Work: OEM Certifications, M365, Cisco, Acoustics, Video Conferencing, Audio Conferencing

Desirable skillset:

· Project Management.

· Exposure to ITSM tools.

· Experience in making security recommendations.

· Good communication, documentation, and customer service skills

· Experience of working with 3rd party service providers Proactive team player

· Able to communicate across various business lines.

· Excellent oral, written and presentation communication skills.