Salesforce Support Technical Analyst

Salesforce Support Technical Analyst

Req number:R2590

Employment type:Full time

Worksite flexibility:Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job SummaryWe are looking for a Salesforce Support Technical Analyst who will be responsible for the analysis and implementation of support-based improvements to the Salesforce environments for one of our clients. This position will be full-time and remote work set-up.

Job Description

What You’ll Do

Taking the lead on user requests and issues within the Salesforce ecosystem

Analyzing issues and requests, understanding the current architecture and configuration, and documenting the implementation of the solution within a Jira user story.

Implementing the agreed upon solution technically and overseeing the deployment and testing of the solution.

Maintain communications with the affected users and stakeholders as to the progress of the request resolution.

Confirm that all testing steps are successful and resolving any test questions or issues.

Research other infrastructure issues related to the Salesforce environments as appropriate.

What You'll Need

Required:

Bachelor of Science or higher degree in Computer Science or equivalent

3+ years working exclusive with Salesforce in a technical role

3+ years working with Salesforce development, including experience with Apex, Visualforce, Process Builders, Flows, Lightning components and overall configuration

Knowledge in Salesforce Data Architecture, and experienced in data management, including data loader

Working knowledge of Salesforce ETL processes

Experience in process improvement, including process documentation or change, collection and analysis of related metrics, problem solving, and business process analysis

Experienced in Atlassian Jira software, and Service Now ticket management system

Strong Salesforce.com technical background as demonstrated by Salesforce Certifications:

Salesforce Administrator

Salesforce Advance Administrator

Salesforce Developer Certificate

Salesforce Architect

Preferred:

Detail-oriented with excellent organization and analytical skills

Understanding of Agile and DevOps practices

Proven ability to plan, schedule, and execute initiatives across a variety of applications and teams

Excellent communication skills and ability to work individually and within a multi-team environment, including other technical stacks and end business users

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.

R2590