Legal Receptionist & Switchboard

Summary

Manager Job Description: Pay rate is $17.45 per hour No COVID vax requirement. 88CHOSEN CANDIATE MUST COMPLETE 4 FORMS AND RETURN PRIOR TO START AND SEND AN ATTESATION OF COMPLETED BACKGROUND**

Seeking experienced front office receptionist. Must be professional, communicate in English written and verbally and ability to communicate professionally. Must be fluent with Microsoft Office Suites

Duties include:

o Answering phone calls using digital switchboard on computer and transferring calls

o Answering and responding to emails

o Scheduling conference rooms using room reservation software

o Directing guests/clients to conference rooms and providing directions around the office

o Recording and reporting daily data to the site manager

o Entering guest/client information into the security system so they can enter the office space

o Maintaining the appearance of the reception area

o Submitting maintenance facility requests to property management

There is no extensive lifting, walking or standing. It is mostly a sedentary position but must be able to lift copy paper and walk about the office on own accord. The reception position is within a law firm environment and since this is a client facing position, appearance and professionalism is utmost important. The candidate must be comfortable using a Windows operating system, web browser, and Microsoft Office.

Dress code is business casual :

o When guests/clients are in the office, the receptionist should appear professional. However, on days when there are no guests in the office, business casual is acceptable.

o Some examples of acceptable attire include:

Collared shirts

Blouses

Sweater/cardigans, blazers, jackets, vests

Jeans, as long as they are not holey, tattered or frayed

Skirts, skorts and dresses of appropriate length

Loafers, flats, pumps, dress sandals, dress sneakers

o Some examples of unacceptable attire include:

Short dresses or skirts

Tank tops, halter or strapless tops

T-shirts, sweat suits, sweat pants, sweat shirts, exercise clothing, warm-up suits

Flip-flops

Report to Thompson Hines LLP Columbus41 SOUTH HIGH STREET Ste 1700, Columbus, OH 43215 Recommend public transporation as you can reimburse $13 per day or $65 weekly for parking or . If they use the public bus system, COTA, they can ride the bus for free using the CPass program (app on smart phone).

Shift timing***

8:00 AM to 5:00 PM (Mon to Fri)

Job Type: Temp to engage

Roles & Responsibilities

Provides exceptional customer service to the firm by performing a variety of job duties and responsibilities within the Legal environment.

Maintains utmost professionalism and willingness to assist the Legal customers to include but not limited to law partners, paralegals and legal administrative assistants with value added services.

Meets and greets all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach.

Schedules meeting rooms, insuring that each conference room has the necessary supplies, beverages, video conferencing etc. prior to the clients meeting times.

Answers all incoming telephone calls made to the firm, by following firm/Ricoh phone etiquette expectations and ensuring communication at a professional level.

Engages in company and community service events or firm initiatives, philanthropies.

Performs light clerical/admin asst duties:

Performs a broad range of clerical duties that require knowledge of legal procedures and terminology as required.

Prepares documents, maintains files and calendars, schedules appointments and meetings as required.

Prepares legal documents and correspondence from draft or dictated text as required.

Manages calendars and assists in meeting deadlines as required.

Provides light housekeeping duties, maintaining an organized work space.

Provides “value added” services as approved by Site Manager/Supervisor.

Builds professional relationships with clients as well as employees within the firm.

Educates themselves on the firm culture, the key people, the roles of those key people and assimilates themselves into the culture.

Understands firm culture and expectations in regards to greeting clients and other visitors to the firm.

Maintain proper visitor and guest security procedures as laid out by Ricoh and the firm.

Monitors whereabouts of attorney’s and staff in order to appropriately handle telephone calls, visitors and / or questions.

Serve as firm concierge in regards to guests, clients and staff, familiarizing themselves with the area, restaurants, coffee houses etc.

Maintain professional appearance and cleanliness of firm lobby.

Orders supplies when necessary, organize supply room, supply closets etc.

Performs light hospitality when necessary, coffee, water, order food, drinks.

Performs other duties as assigned.

Minimum Qualifications

Typically Required:

High school diploma required.

Two years of related business experience preferred, strong preference for Admin experience particularly in a law firm/legal environment.

Associate Degree or Bachelor’s degree preferred.

MS Office Suite experience, specifically Word, Excel and Power Point.

Excellent customer service skills and detail oriented.

Ability to handle multiple tasks simultaneously.

Demonstrated organizational and communications skills.

Proactive attitude.

Please send your resume to