Operation Manager - Collections

Operation Manager - Collections

Job Responsibilities:

Manage and oversee the collections operations within the company.

Ensure efficient debt collections processes are in place.

Monitor and improve collection strategies to maximize effectiveness.

Supervise and lead a team of collection Team Managers and Agents.

Implement best practices in collections and customer service.

Essential Qualifications:

Proficient in collections, BPO, call center, and operations management.

Demonstrated experience in debt collections and managing a collections team.

Desired Experience:

Minimum of 5 years of experience in collections or related field.

Strong leadership and managerial skills.

Excellent communication and interpersonal abilities.