Senior Consultant, Professional Services PubSec

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

This opportunity is for a Remote Resident Consultant position and the candidate will perform the majority of their work remotely, although travel to a customer’s site may be required on an as-needed basis.

Zscaler's Public Sector vertical includes SLED, Healthcare, and Federal customers located in the United States.

Professional Services Consultants at Zscaler help their customer(s) properly deploy, configure, and operationalize their Zscaler solution throughout the lifecycle of the assigned engagement (usually a minimum of 12 months). Zscaler Resident Consultants are experts in their field and are expected to integrate with the customer’s team(s) in order to ensure Zscaler’s solutions are proper designed, configured, resilient, and that overall best practices are followed.

Responsibilities:

Become a Zscaler cloud services expert through self-study, company training, and a desire to excel.

Collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers.

Integrate with Customer’s cyber security/network security team(s) to assist in integrating Zscaler solutions into the customer’s environment by providing configuration guidance, recommendations, best practices, etc.

Assist customers with testing and troubleshooting. Escalate to Zscaler Support, Engineering, and/or Cloud Operations as required.

Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler-internal teams.

Respond rapidly to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand).

On an as needed/pre-approved basis, travel to customer location(s) to assist with short-term customer objectives.

Be able to pass customer-required drug-screening and/or background checks. Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.

Meet customer COVID vaccination requirements or qualify for a reasonable accommodation (as defined by customer). Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity.

Qualifications

6+ years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Professional Services Consultant, or a Support Engineer).

Deep understanding of networking and/or security in Enterprise environments.

Able to learn and support cutting-edge technologies while context-switching.

Strong understanding of how to navigate technical and architectural discussions.

Comfortable talking about technical topics/issues with business people and business topics/issues with technical people; Able to express complex concepts in plain language to reach broader audiences.

Excellent communication and follow-up skills across internal and external organizations.

Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols.

Familiarity with Proxy, SSL, and SSL Inspection (e.g. Break & Inspect).

Versatile with using various operating systems including Windows, Mac, and/or GNU/Linux.

Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR.

Experience working within or directly with the US Federal Government preferred.

Preferred Skills:

Professional experience/familiarity operating solutions built on: Azure, AWS, and GCP.

Experience with Hypervisors (in order of preference): VMware, Hyper-V, and KVM.

Working knowledge of authentication systems such as SAML, LDAP, and MS Active Directory.

Industry certifications such as CCNP, JNCIP, PCNSA (or Higher), CISSP, or CCSP.

#LI-MS5

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.