Software Support Engineer (Remote, New England)

Software Support Engineer (Remote, New England)

Our Client is a Connecticut-based niche marketing company that has been a leader in their space for over 25 years. They are experiencing growth in clientele and are scaling up their Software Support Engineer team. This role will serve as the bridge between the help desk and Sr engineering teams, troubleshooting software related issues. Our client has a strong core group of engineers that will provide guidance and mentorship. If you are seeking a company that offers a clear career growth path, this is a great opportunity for you.

Salary range 70 85K with a strong benefits package

Flexible hybrid/remote role, company HQ is in Harford County, CT

Responsibilities:

Serve as the escalation point for the help desk team, remotely troubleshooting software solutions deployed at client locations nationally

Collaborate with help desk and software engineering teams to communicate complex issues and find solutions

Investigate, perform root cause analysis, and find trends in system issues

Diagnose and find resolutions related to marketing content delivery, utilizing tools such as RabbitMQ, rsync, etc.

Troubleshoot network connectivity problems utilizing network analyzer tools (Ping)

Investigate issues related to hardware, barcode scanners, printers, video displays/audio

Work with senior engineers to learn the environment - embedded Linux, Python, C++, Bash, scripting, JavaScript Qualifications:

A degree in Computer Science, Software Development, IT, or related experience

Prior experience troubleshooting and using analytical skills to solve issues

Desire and willingness to learn new technologies (Python, Linux, C++, Scripting, Databases)

Background working within a Linux environment, programming languages, and databases highly desired

Strong communication and collaboration skills

Please send resumes to

INDI