Customer Supply Analyst

If you’re looking for a progressive and rewarding career and you thrive in a fast-paced, fun and team-orientated environment, then look no further!

Overview of Vax:

Our heritage-rich, expert-led business has always had the same goal: to prioritize innovation and to design easy-to-use products that seamlessly integrate into our customers' lives, offering reliable, quick solutions to cleaning homes, whatever the mess.

Vax has forged its reputation as a brand that focuses on the needs of its customers. Our culture of innovation is at the heart of everything we do and we work hard to constantly think of new ways to improve our products, ensuring that we deliver premium quality products for our customers.

Customer Supply Analyst

This is a great role to join the established and high-performing Operations team at Vax. Reporting to the Customer Supply Manager you will be responsible for supporting the team through capacity and transport planning as well as dealing with daily escalations.

Once in the role, you will become an expert in customer supply at Vax, actively working to identify and improve key processes and supporting the team to target problem areas and create robust resolution plans. The role does have a heavy focus on reporting and therefore strong excel skills are required.

Day to Day

Within the Customer Supply role you get to liaise with a number of different teams on a daily basis. Vax is a fast moving business and not everything always goes to plan! This role requires an ability to evaluate situations quickly and

Collaborate with all internal teams – operations, sales, S&OP.

Maintain all supply chain trackers, analyse data and recommend and communicate action plans to all relevant personnel.

Communicate any supply chain opportunities/initiatives that arise and agree how these can be implemented.

Ensure all orders are processed correctly and efficiently to achieve service level targets within all retail customers.

Establish yourself as a key member of a cross functional team ensuring effective flow of information at all times.

Develop Customer Supply Chain relationships in order to fully understand their day to day requirements. Respond to specific demands, identify and build upon areas for development in order to maximise opportunities, minimise cost and all key processes are understood.

Develop and produce internal reports to include customer activities, issues and opportunities that have arisen, along with proposed solutions that will be implemented within a stated timeframe.

What we need from you

Strong analytical and problem-solving skills

Able to express ideas clearly and effectively in all situations and actively listens to others.

Quick learner of ERP & WMS systems

Competent in Microsoft excel.

Ability to develop and evaluate data sets when making business decisions

Possess the ability to work productively, efficiently & effectively, with initiative and drive under tight timescales and pressure, whilst maintaining attention to detail and quality

Possess excellent verbal and written communication skills

Flexibility to respond to operational challenges / customer demands

Ability to work within a team and across functions

#L1-DM1

#VAX

#HYBRID

Vax is made up of people who have a shared understanding of our mission and vision. Our values define who we are and what we stand for;

Trust – We’re experts and everything we do is based on brilliant knowledge.

Honesty – Our commitment to doing the right means we are always open and transparent.

Resilience – For decades, we have embraced change and been agile in what we do. We aren’t easily discouraged.

Innovation – We’re curious and explore opportunities, innovating to benefit our customers and business.

Valued – We are better when each of us feels included and respected for who we are and what we contribute.

Energy – We are positive thinkers, excited about what we do.

JR2478