Customer Service Admin. Assistant

This position will be based inside the corporate office of the franchisee. The individual will be trained in all aspects of the operation of the restaurant in order to assist owners and managers.

Main Responsibilities

● Serves customers by providing all necessary service and product information.

● Resolves service and product problems.

● Ensures customer satisfaction and pleasant guest experience.

Job Description

We are looking for an experienced individual who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

Customer service is important for building trust with customers and crew, so our perfect candidate must have great organizational and communication skills.

A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer and vendor adjustments.

By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.

Responsibilities

● Answers service and product questions.

● Monitors progress of crew training.

● Records customer contacts and complaint resolutions.

● Updates information to all management and crew members.

● Maintains customer records.

● Resolves service and product problems.

● Clarifies customers' complaints.

● Determines the cause of the problem.

● Provides adequate solutions to problems according to the policy.

Job Requirements

● Multitasking

● Analyzing information

● Resolving conflict

● Phone skills

● Listening

● Documentation skills

● Market knowledge

● Problem-solving

● Quality focus

● Communication skills

● Product knowledge

● Customer service

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.

1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's a flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.

Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.